Generate revenue through sponsorship sales by contacting C-level executives at Fortune 500 companies. Strategies and execute tactical messages to leverage the companies service offerings. Capable of managing current business, drive incremental revenue and work collaboratively with sales team in order to achieve sales goals.
Successfully marketed and sold specialty shipping services to corporate companies throughout a designated territory in New York City. I managed over $4 million in annual sales in 2009 with $1.2 million in penetration sales. Within this declining economy, I became 1 of 5 out of 35 account managers to be awarded sales excellent for 2009 for achieving 100% to goal for the entire year. Development of complex sales strategies to retain existing customers. Development of multi-level customer relationships to uncover expedited mail needs of key decision-makers (i.e., "C" level executives, and Logistics, Operations, Transportation and General Managers). Integration of customized technology solutions to retain and further penetrate client expedited mail needs, and coordinate cross functional support with UPS Operations, Finance, Solutions and others to further penetrate opportunities. Retention of accounts while ensuring a high level of customer satisfaction which includes responding to customer concerns, developing solutions, providing follow-up on client matters, coordinating contract implementations, and managing customer contractual commitments to ensure compliance
As a UPS Sales Support Representative (SSR), my responsibility to concentrate on identifying new business opportunities and resolving service issues to assure customer satisfaction. My key roles was to assist the business development activities of a select group of Account Executives, Sales Account Managers and the Director of Sales. Identified and sold opportunities including but not limited to small package, mail and International and Domestic freight products. Identified and handoff customers with complex logistics needs that exceed $200,000 in small package revenue to Account Executives. Audit customer shipments for correct shipping practices; follow up on hazardous material compliance issues.
As a Major Account Manager I am responsible for establishing and maintaining long-term customer relationships within the New York City and Tri-State area in order to achieve the profitable growth within the Major Account Segment. -Expert in all international Customs and regulatory governing procedures -Ensures correct levels of TNT Management are in contact at the right level within the MA customers within their portfolio -Identifies new and existing business opportunities/solutions (including corrective action plans) -Develops the business solutions that fit with the identified business opportunities and TNT capabilities -Presents solutions and offers to customers via the most appropriate medium -Forms professional and appropriate, face-to-face, relationships at senior level in existing and prospect MA customers within their portfolio -Manages and maintains regular contact with the customer at all appropriate levels
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